Once you have chosen to work with us, our 24-hour client helpdesk is the first point of contact for your site managers. We aim to answer all email queries within 30 minutes are the very latest and 95 per cent of all queries are resolved this way.
Our area managers are concerned with all matters relating to one specific geographical region, ensuring that our service remains focused and responsive to your needs at all times.
Our commitment to quality control led to the development of our VPS (Visibly, Protectively, Safely) system, against which we benchmark all of our work.
Visibly clean
- Cleaning Smart training school keeps our teams fully informed of latest compliance and Health & Safety issues
- Weekly checklist system ensures consistent level of service
- 24-hour helpdesk support keeps you in touch with job-related progress
- Smart uniformed operatives maintain a professional presentation
Protectively clean
- Environmentally-friendly cleaning products keep our operatives and your customers/employees safe wherever possible
- We use specialist techniques for high standards of hygiene
Safely clean
- A meticulous approach to maintaining standards minimises risk
- Expert knowledge of industry issues helps us to provide a clean and safe environment in which to work
Our process
Fluid Options will provide you with the appropriate assessment, auditing and consultation services you need to help you carry out your statutory responsibilities. These include:
- full hygiene risk assessment, benchmarking against the required standard
- inspection of relevant equipment to ensure compliance with regulations
- advice and guidance on necessary measures to rectify any problems
- implementation of any remedial actions required
- ongoing maintenance
- further risk assessments as recommended (at least once every two years)
